Carpet Cleaning SW14 Service Terms and Conditions
These Terms and Conditions set out the basis on which carpet and related cleaning services are provided by Carpet Cleaning SW14 to residential and commercial customers within our service area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
1. Definitions
In these Terms and Conditions, the following defined terms apply:
Company means Carpet Cleaning SW14, the service provider supplying carpet and related cleaning services.
Customer means the person, firm or company who makes a booking for services or otherwise agrees to purchase services from the Company.
Premises means the property or location where the services are to be carried out.
Services means carpet cleaning and any additional cleaning services agreed in writing or verbally between the Company and the Customer.
Booking means a confirmed appointment for the supply of services by the Company to the Customer, whether made online, in writing or verbally.
2. Scope of Services
The Company provides professional carpet cleaning and associated services within its designated service area, including but not limited to carpets, rugs, upholstery and soft furnishings cleaning, subject to availability and suitability. The specific services, methods and equipment used will depend on the type and condition of the items to be cleaned and will be determined by the Company at its discretion.
All services are provided for general cleaning purposes only. The Company does not guarantee that every stain or mark will be completely removed, particularly where stains are permanent, have been treated with unsuitable products, or where the fabric or carpet fibres are damaged or discoloured.
3. Booking Process
3.1 A booking can be made by the Customer via the Company’s chosen booking channels, including online booking forms or by direct contact. By placing a booking, the Customer confirms that they are at least 18 years of age and legally capable of entering into a binding contract.
3.2 The Customer must provide accurate and complete information regarding the Premises, access arrangements, type and approximate size of areas or items to be cleaned, and any known issues such as heavy soiling, pet odours, water damage or delicate materials.
3.3 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to amend the quotation and the scope of services if, on arrival at the Premises, it becomes apparent that the information supplied was incomplete or inaccurate, or the condition of the items to be cleaned is materially different from that described.
3.4 A booking is considered confirmed only when the Company has accepted the booking and provided confirmation of the agreed date, time window, and estimated price. The Company reserves the right to decline any booking at its sole discretion.
4. Access and Customer Obligations
4.1 The Customer must ensure that the Company has safe and reasonable access to the Premises at the agreed time, including any parking permissions or arrangements required for the Company’s vehicle and equipment.
4.2 The Customer is responsible for securing valuables, fragile items and breakables prior to the arrival of the Company’s operatives. The Company shall not be required to move large, heavy or fragile furniture or appliances unless previously agreed and it is safe to do so.
4.3 The Customer must inform the Company of any known hazards at the Premises, including loose floor coverings, weak floorboards, exposed electrical components, or any health and safety risks that might affect the performance of the services.
4.4 Children and pets must be kept away from the work area and equipment during the provision of the services and for any recommended drying period following cleaning.
5. Prices, Quotations and Payment
5.1 All prices are provided in pounds sterling and, unless otherwise stated, are inclusive of applicable taxes. The Company reserves the right to update its prices and promotional offers at any time.
5.2 Quotations are given on the basis of the details provided by the Customer and are valid for a limited period as notified by the Company. Quotations are not binding if the information supplied is inaccurate or incomplete.
5.3 The Company may require a deposit to secure a booking. Any required deposit amount and payment deadline will be confirmed at the time of booking. A booking may be cancelled by the Company if the deposit is not received by the due time.
5.4 Unless otherwise agreed in advance, payment for the services is due immediately upon completion of the services at the Premises. The Company may accept payment by cash, card or other approved methods as notified to the Customer at the time of booking.
5.5 In the case of commercial or account Customers, alternative payment terms may be agreed in writing. Failure to pay invoices by the due date may result in interest and charges being applied, as permitted by law, and may result in suspension of further services until all outstanding amounts are settled.
6. Cancellations, Rescheduling and Missed Appointments
6.1 The Customer may cancel or request to reschedule a booking by providing notice to the Company. The Customer is encouraged to provide as much notice as possible so the appointment slot can be offered to other customers.
6.2 The Company may apply a cancellation or rescheduling charge if less than a minimum notice period is provided. The applicable notice period and any charges will be communicated at the time of booking and may vary for standard residential bookings and commercial or large-scale jobs.
6.3 If the Customer fails to provide access to the Premises at the agreed time, or if the services cannot be carried out due to circumstances within the Customer’s control, the Company reserves the right to charge a call-out fee or a proportion of the agreed service price to cover its costs.
6.4 The Company reserves the right to cancel, amend or reschedule a booking where necessary due to factors outside its reasonable control, including staff illness, equipment failure, severe weather, travel disruption or safety concerns. In such cases, the Company will offer the Customer the next available suitable appointment. The Company shall not be liable for any loss arising from such cancellation or rescheduling.
7. Service Performance and Limitations
7.1 The Company will carry out the services with reasonable skill and care and in accordance with industry standards. However, the outcome of any cleaning process may be influenced by the age, condition and composition of the carpet or fabric and by pre-existing wear, damage or staining.
7.2 The Company does not guarantee complete stain removal. Certain stains, including but not limited to those caused by dyes, acids, permanent markers, bleach, pet urine and heavy traffic wear, may be permanent and may not respond to professional cleaning.
7.3 Where the Customer has used or applied cleaning agents or stain removers prior to the Company’s visit, the Customer must inform the Company. Some products may set stains permanently or cause adverse reactions with professional cleaning solutions, limiting the achievable result or causing damage for which the Company cannot accept responsibility.
7.4 The Customer is responsible for allowing adequate ventilation and drying time following cleaning. The Company will provide general advice on drying but is not responsible for any damage caused by walking on damp carpets, replacing furniture before carpets are fully dry, or failing to follow the aftercare instructions.
8. Customer Satisfaction and Complaints
8.1 The Customer should inspect the completed services as soon as reasonably possible. If the Customer has any concerns about the quality of the services, they must notify the Company promptly, and in any event within a reasonable timeframe following completion.
8.2 Where a complaint is made within a reasonable period and the Company considers it justified, the Company may, at its option, offer to re-clean the affected area, provide a partial refund, or offer another suitable remedy. Any re-clean will be limited to the originally agreed scope of services.
8.3 The Company is not obliged to offer any remedy where the complaint arises from circumstances outside its control, including but not limited to new staining, damage caused after completion of the services, or failure by the Customer to follow aftercare guidance.
9. Liability
9.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
9.2 Subject to the above, the Company’s total liability to the Customer in respect of any loss or damage arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Customer for the specific services giving rise to the claim.
9.3 The Company shall not be liable for any loss of profit, loss of business, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss arising in connection with the services.
9.4 The Company shall not be liable for wear or damage to carpets, rugs, upholstery or other items where such wear or damage is due to pre-existing conditions, inherent defects, sun damage, age, previous poor cleaning, or where the items are unsuitable for the cleaning method requested or required.
9.5 The Customer is responsible for ensuring that the Premises are adequately insured, including carpets, furnishings and contents. The Company strongly recommends that the Customer checks their insurance cover before booking services.
10. Waste Handling and Environmental Compliance
10.1 The Company will handle and dispose of waste water and residues generated as part of the cleaning process in compliance with applicable waste management and environmental regulations.
10.2 Where waste water can be safely discharged via the Customer’s facilities, such as sinks or toilets, this will normally be done on site, provided it is lawful and does not pose a risk to the Premises or the environment.
10.3 Where it is necessary for waste to be removed from the Premises, the Company will ensure that such waste is transported and disposed of through appropriate channels in accordance with legal requirements.
10.4 The Customer agrees not to request or permit the disposal of cleaning waste in any manner that would breach local regulations or cause environmental harm, such as by directing waste into gardens, storm drains or other unsuitable locations.
11. Health and Safety
11.1 The Company will comply with relevant health and safety legislation and will take reasonable steps to protect its operatives and the Customer during the provision of services.
11.2 The Customer must cooperate with the Company on all health and safety matters, including following reasonable instructions, keeping children and pets away from the work area, and not touching equipment or cleaning agents.
11.3 If, in the opinion of the Company’s operative, the Premises are unsafe or present unacceptable risk, the Company may suspend or cancel the services. In such cases, a charge may apply to cover time and travel costs.
12. Force Majeure
The Company shall not be in breach of these Terms and Conditions nor liable for any delay or failure in performance of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. Such events may include, without limitation, severe weather, flooding, fire, acts of government, transport disruption, pandemics, or industrial disputes not involving the Company’s own employees.
13. Privacy and Data Protection
The Company will collect and process personal data from the Customer only as necessary to arrange and perform the services, manage bookings, process payments and handle enquiries. Personal data will be handled in accordance with applicable data protection laws. The Customer is responsible for ensuring that the contact details they provide are accurate and up to date.
14. Amendments to Terms and Conditions
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated. The Terms and Conditions in force at the time of the Customer’s booking will apply to that booking.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and any agreed variations, constitute the entire agreement between the Company and the Customer in relation to the services. The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions.
